FAQ - Mamilya

Orders & Shipping

Q: How long does shipping take?

• U.S. Orders: 7–14 business days

• International Orders: 14–31 business days
  Please note: Shipping times may vary depending on your location and local customs.

Q: Do you offer international shipping?
Yes! We ship worldwide. Delivery times vary depending on the country, but typically arrive within 14–31 business days.

Q: How can I track my order?
Once your order has shipped, tracking information will be uploaded as soon as possible. You can check the status anytime on our Track Your Order page.

Q: My tracking number isn’t working—what should I do?
Sometimes it takes 2–5 business days for tracking information to update. If it still doesn’t work after that, please contact our support team and we’ll assist you.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.

Q: How do I start a return?
Simply reach out to our customer service team at mamilya.store@gmail.com with your order number and reason for return. We’ll provide instructions to complete the process.

Payments & Security

Q: What payment methods do you accept?
We accept all major credit cards, and other secure payment methods displayed at checkout.

Q: Is my payment information secure?
Absolutely. Our website uses SSL encryption to ensure that your personal and payment information is always safe.

Products & Orders

Q: Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes or cancel, contact us at mamilya.store@gmail.com within 12 hours of placing your order and we’ll do our best to help.

Q: What if I receive a damaged or defective item?
If your item arrives damaged, defective, or incorrect, please contact us right away. We’ll send you a replacement or issue a refund.